We have been using https://shifton.com/shift-scheduling at our IT company for over a year now, and I can say with confidence that this is one of the few solutions that actually work in real life, not just in presentations. In our office, support services and some admins work in shifts, and before we had the same problem as you: schedules in Excel, constant edits, employees got confused, managers were nervous. Now everything is simpler: shift schedule online is available to every employee at any time, everything is updated instantly, and misunderstandings have decreased to almost zero. What are the specific advantages of Shifton, in my experience: Flexibility. You can set any shift parameters - duration, breaks, who cannot work with whom in the same shift (we have such stories), as well as the number of shifts per week, restrictions on night shifts, etc. Self-service. People themselves can indicate preferences or ask for a replacement - and there is no longer a need for the coordinator to call half the department if someone is sick. You just get a notification about who is free, and everything is visible in the system.
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Fitness Group
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I use Shifton only to check hours and reports, but I like that everything is transparent. The system shows shifts, overtime, and who came out when. The online shift schedule is convenient not only for managers, but also for the accounting department.